Refund and Returns Policy
Refund & Returns Policy
At Reco Handling Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your order, we will do everything we can to resolve the issue quickly and fairly.
This policy applies to purchases made through www.recohandling.com.
- Your Right to Cancel (Consumer Orders)
If you are purchasing as a consumer (not a business), you have the legal right to cancel your online order within 14 days of receiving your goods under the Consumer Contracts Regulations.
To exercise this right, please notify us in writing by email before the 14-day cancellation period expires.
Once cancelled, you must return the goods to us within a further 14 days.
- Returning Unwanted Goods
We are happy to accept returns where:
- the goods are unused;
- they remain in a saleable condition;
- they are returned in their original packaging where reasonably possible;
- all accessories, manuals and components are included.
Customers are responsible for the cost of returning unwanted items unless otherwise agreed.
For larger items delivered by pallet or specialist courier, collection can be arranged. Collection charges may apply and will be advised before collection is booked.
- Refunds
Once returned goods have been received and inspected, refunds will normally be processed within 14 days using the original payment method. This reflects UK consumer requirements for online purchases.
Original standard delivery charges will also be refunded where required by law following a valid consumer cancellation.
Additional delivery services such as timed or express delivery are not refundable.
- Faulty, Damaged or Incorrect Goods
Please inspect your delivery as soon as possible.
If your goods:
- arrive damaged;
- are faulty;
- develop a manufacturing defect; or
- are not the items you ordered,
- please contact us within 48 hours of delivery wherever possible and include:
- your order number;
- photographs of the item and packaging;
- a description of the issue.
- Where a fault is confirmed, we will arrange one of the following:
- replacement goods;
- repair;
- collection;
- full or partial refund,
- depending upon the circumstances and your statutory rights.
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015.
- Non-Returnable Items
Unless faulty or supplied incorrectly, we cannot accept returns for:
- bespoke or made-to-order products;
- customised equipment;
- special-order items sourced specifically for the customer;
- goods damaged through misuse, neglect or incorrect installation;
- products showing signs of use beyond that reasonably required to inspect them.
- Business Customers
Business-to-business sales are generally not subject to the Consumer Contracts Regulations.
Returns from business customers are accepted only by prior agreement and may be subject to:
- inspection;
- supplier approval;
- restocking charges where applicable;
- collection costs.
- Special-order products cannot normally be cancelled once manufacturing or procurement has commenced.
- How to Arrange a Return
Please contact our Customer Services team before returning any goods.
Please include:
- Order number
- Name
- Contact telephone number
- Description of the issue
- Photographs where appropriate
We will advise the correct return procedure and provide the appropriate returns address or arrange collection where necessary.
- Contact Us
For returns or refund enquiries please contact:
Reco Handling Ltd
Email: sales@reco-group.com
Telephone: 0161 429 7536
Website: www.recohandling.com
Delivery Policy
Reco Handling Ltd supplies material handling equipment throughout mainland United Kingdom.
- Delivery Areas
Standard online delivery is available throughout mainland UK.
Deliveries to the following locations may incur additional charges or extended lead times:
- Scottish Highlands
- Scottish Islands
- Northern Ireland
- Isle of Man
- Isle of Wight
- Channel Islands
- Offshore addresses
Please contact us before placing your order if you are unsure.
- Delivery Times
Where products are held in stock, we aim to dispatch orders as quickly as possible.
Typical delivery times are:
- Stock items: 2–5 working days
- Large pallet deliveries: 3–7 working days
- Special-order products: lead times shown on the product page or advised at the time of ordering.
- Delivery estimates are provided in good faith but are not guaranteed.
Unexpected courier delays, supplier shortages or events outside our reasonable control may occasionally affect delivery times.
- Delivery Charges
Delivery charges are calculated during checkout based upon:
- delivery postcode;
- weight;
- dimensions;
- delivery method;
- order value.
- Certain promotional offers may include free delivery.
- Large & Heavy Deliveries
Many of our products are delivered via pallet network or specialist transport.
Customers are responsible for ensuring:
- suitable access is available;
- someone is present to accept delivery;
- unloading arrangements are suitable unless a tail lift service has been requested.
- Some larger products require kerbside delivery only.
- Failed Deliveries
If delivery cannot be completed because:
- nobody is available;
- access is restricted;
- delivery instructions are incorrect; or
- unloading cannot take place,
- additional delivery or re-delivery charges may apply.
- Checking Your Delivery
Please inspect goods before signing wherever possible.
If packaging appears damaged:
- sign as “Damaged”;
- photograph the packaging;
- notify us as soon as reasonably possible.
Hidden damage should be reported within 48 hours together with photographs.
- Ownership & Risk
Ownership of goods transfers once payment has been received in full.
Risk passes to the customer upon successful delivery to the delivery address provided.
- Delays Beyond Our Control
We are not liable for delays caused by circumstances outside our reasonable control, including:
- severe weather;
- industrial action;
- supplier shortages;
- transport disruption;
- force majeure events.
Where delays occur, we will keep customers informed wherever reasonably possible.
- Missing Deliveries
If your order has not arrived within the expected delivery period, please contact us quoting your order number.
We will investigate with the courier and provide an update as quickly as possible.
- Contact
If you have any questions regarding delivery, please contact:
Reco Handling Ltd
Email: sales@reco-group.com
Telephone: 0161 429 7536
Website: www.recohandling.com